VONSCH provides unrivaled professional comprehensive warranty and post-warranty service for the entire range of its products. Quality product components and a 72-hour test of each product on a real engine or real load reduce the number of service interventions to a minimum. Warranty periods for individual products are often beyond the scope of the law, and after ordering a prophylactic examination or signing a service contract are adequately extended. Our goal is a satisfied customer.
Nonstop VONSCH technical support line (+421 905 253 188) Provides technical advice 24 hours a day, seven days a week. Over the phone we will mediate an agreement on the date of the repair or service trip, which we normally carry out during working days from 6:00 a.m. to 4:00 p.m. It is also possible to agree on other conditions within the service contract. On this line, we also provide support over the WhatsApp.
Warranty repair is carried out either according to the concluded service contract (where it is also possible to agree on repairs within 24 hours or less), or as soon as possible after reporting, as agreed with the customer. As a rule, it is possible immediately - within 3 working days at the most. VONSCH service intervention does not mean only a "traditional" start for repair, which does not say anything about the repair itself, but full removal of the defect, as the service department has willing specialists and an equipped warehouse of spare products, or spare parts. The method of warranty repairs is described in the product documentation - standard frequency converters up to and including 90 kW must be delivered to the company headquarters, for higher performances, our service technician will agree with you the date and method of warranty repair.
To carry out a repair, Request for repair must always be filled out.
Post-warranty service is just as fast, high-quality and available as warranty service. The customer is offered options from which to choose and is he continued to be provided with free advice, since the primary cause of the error is very often in additional devices, or technical contexts and not directly on the product, which only signals the error.
Preventive inspections and prophylactic service is carried out by agreement with the customer on the basis of a service contract or a contract on preventive inspections at agreed intervals.
Upon agreement with the client, we offer equipment operator training, but we can also train your staff professionally in broader contexts.
We know that our service is our strength and we are rightly proud of it.