Service

Warranty and post-warranty service for our entire product range. Development, production and service are under one roof in Brezno - the device is repaired by the people who built it.

Choose what you need

The device is down Nonstop technical support line, 24 hours a day, seven days a week. We also advise over WhatsApp. +421 905 253 188

I need a repair Fill in the Request for repair - it has to travel with the device. Deliver converters up to and including 90 kW to our headquarters; for higher ratings our service technician will agree the date with you. Request for repair

I have a technical question Open a ticket in the HelpDesk - parameter setting, diagnostics, documentation. No need to ship the device anywhere. Open a ticket

Found a security vulnerability in our equipment or software? The service channels are not the place for it - it has its own process and its own deadlines. Report it through reporting security vulnerabilities.

Nonstop technical support line

The line +421 905 253 188 provides technical advice 24 hours a day, seven days a week, and arranges the date of a repair or a service call-out. Call-outs are normally carried out on working days from 6:00 to 16:00; other terms can be agreed within a service contract. We also advise over WhatsApp on the same line.

Warranty repair

A warranty repair is carried out either under a concluded service contract - where repairs within 24 hours or less can be agreed - or at the earliest possible date after reporting, as agreed with the customer. As a rule immediately, within 3 working days at the most.

A service intervention here does not mean merely turning up for the repair, but removing the fault: the service department has its own specialists and a stock of replacement products and spare parts. Quality components and a 72-hour test of every product on a real motor or real load keep the number of service interventions low.

The procedure for warranty repairs is described in the product documentation. Standard frequency converters up to and including 90 kW must be delivered to our headquarters; for higher ratings our service technician will agree the date and method with you.

Every repair requires a completed Request for repair.

Post-warranty service

Post-warranty service is just as fast and available as warranty service. The customer is given options to choose from and advice stays free of charge - the root cause of a fault is very often in auxiliary equipment or in the wider technical context, not in the product that merely reports it.

Preventive inspections and prophylactic service

Preventive inspections are carried out at agreed intervals under a service contract or a contract on preventive inspections.

Operator training

By arrangement we train equipment operators, and we can also train your staff in the wider technical context.