Product Service
Product warranty/warranty service and comprehensive professional customer care
Our goal is a satisfied customer
We provide unrivalled professional comprehensive warranty and after-sales service for the full range of our products.
€
m
annual turnover
+
aid requests handled per year
24/7
24-hour advice
Our commitment to quality and customer support
Quality components
We take care and use quality components in the production and service of our products.
Stress test of each product
A 72-hour test of each product on a real engine or real load reduces the number of service interventions to a minimum.
Warranty periods often go beyond the law
Warranty periods provided for individual products are often beyond the law.
Extended warranty periods
After ordering a preventive check-up or signing a service contract or comprehensive care programme, warranty periods are extended accordingly.
24-hour technical support line
Provides technical advice 24 hours a day, seven days a week, or arranges an appointment for a repair or service call, which we carry out as standard on weekdays between 6am and 4pm.
Nonstop support via Whatsapp
Other terms and conditions can be agreed within the service contract. We also provide advice via WhatsApp on this line.
Product warranty service
Warranty repairs are carried out either according to the concluded service contract (where it is possible to agree on repairs within 24 hours or less), or at the earliest possible date after reporting, after agreement with the customer. As a rule, it is possible immediately – up to a maximum of 3 working days.
VONSCH service intervention does not mean just a “traditional” repair visit, which does not say anything about the actual repair, but the full elimination of the fault – as the service department has willing specialists and a stock of spare products or spare parts.
The method of warranty repairs is described in the product documentation – standard frequency inverters up to and including 90 kW must be delivered to the company’s headquarters, for higher outputs our service technician will agree with you the date and method of warranty repair.
A repair request must always be completed for a repair to be carried out.
Action steps
Product after-sales service
After-sales service is as fast, high quality and affordable as warranty service. The customer is offered options from which to choose and is still provided with free advice, as the root cause of the fault is very often in the additional equipment or technical context and not directly on the product, which only signals the fault.
Action steps
Comprehensive professional care
The EP Expert Care Program is an outsourced service for the maintenance and service of Electric Drives in businesses and companies that want to save money on their operation. It includes a round-the-clock technical support line and unmatched service directly from the drive authors and manufacturers.
Action steps
